Read the order before purchasing
Your accepted order, proposal, or service agreement should identify the service, price, billing frequency, commitment term, renewal arrangements, and any applicable taxes or third-party conditions. Contact AvrinTech about unclear details before accepting the order.
Billing frequency and commitment term are separate. Paying monthly does not necessarily mean a service can be ended without further charges at the end of that month.
Invoices and account details
Keep billing contacts and payment information current. Review invoices when received and raise questions through the client portal or contact form, identifying the invoice number and disputed item. Payment deadlines and agreed fees are those disclosed in the applicable order or agreement.
Payment is due on the due date shown on the invoice. A 10-calendar-day grace period applies after the due date. If an amount remains unpaid after that period, simple interest accrues on the unpaid overdue principal beginning on the 11th day after the due date at 18.5% per year, or the maximum lawful rate if lower. Interest is calculated daily at the annual rate divided by 365 and is not compounded. AvrinTech may suspend affected services when payment is 15 calendar days overdue, unless a different arrangement has been agreed in writing on a case-by-case basis. Suspension does not cancel the service agreement or remove unpaid or remaining committed charges. Any notice or other protections required by applicable law will be provided.
Microsoft NCE pricing and commitment terms
Microsoft may change catalog prices and offer conditions. Website prices and unaccepted quotations do not guarantee future purchase or renewal prices. The accepted order or agreement defines your customer price and commitment.
Eligible NCE subscriptions generally have Microsoft price protection for the active term. Updated pricing can apply at renewal, upgrade, or term conversion. An annual commitment billed monthly remains annual; it does not become cancel-anytime. A monthly-term subscription can renew at the then-current price each month. Promotions and transaction rules can affect the outcome.
Review renewal pricing and obtain written confirmation before changing a subscription. Microsoft’s partner pricing rules do not by themselves define every AvrinTech customer charge.
Renewal and service changes
Check the renewal date and renewal arrangements for each service. Adding licenses, reducing quantities, upgrading, transferring, or changing billing can be subject to vendor restrictions and may affect the commitment or price. Request a review before assuming a change will take effect.
Requesting cancellation
An authorized account contact should submit a cancellation request through the client portal where that option is available, or open a support ticket identifying the service and requested end date. Request written confirmation of the effective date and any remaining commitment. Do not send passwords or authentication codes.
For ordinary services, cancellation takes effect at the next renewal date, so access continues for the remainder of the current service period. If you request cancellation during an annual service period, the service ends 30 days after the request, or on the next renewal date if that occurs sooner. There is no refund for the unused remainder of that annual period. This early-end rule does not waive a Microsoft NCE or other vendor commitment, remaining committed charges, or different cancellation requirements in a signed service agreement.
Microsoft and other committed subscriptions
Vendor products may have fixed commitment terms, limited cancellation windows, renewal rules, or restrictions on reducing quantities. A request received after an applicable window may be limited to stopping a future renewal, with the current commitment still payable under the agreement.
For Microsoft new commerce subscriptions, cancellation rules depend on the product. Microsoft’s current documentation describes a seven-day cancellation window for specified subscription categories; that is not a universal refund promise for every Microsoft or AvrinTech service. Your specific order and the applicable supplier rules need to be checked.
Request changes promptly. A request must be processed within any applicable vendor window to qualify; submitting it alone does not mean the supplier has accepted the change.
Refunds and credits
Cancellation during an annual service period does not provide a refund for unused time in that period. Other refunds or credits depend on the applicable written agreement, any expressly offered refund policy, and supplier conditions. Statutory rights and refunds required by applicable law are not excluded.
Any refund or credit required by applicable law remains available regardless of a general policy statement. A billing question, cancelled payment method, or chargeback does not by itself terminate a service or cancel an underlying commitment.
Equipment payment, ownership, and recovery
Unless a written equipment agreement provides otherwise, equipment sold by AvrinTech must be paid for in full before AvrinTech releases its retained ownership or payment-security rights. Where applicable law treats a reservation of title in delivered equipment as a security interest, AvrinTech’s rights are limited to the security interest and remedies validly established under that law.
The applicable equipment order or agreement must identify the equipment and document any necessary security agreement or other requirements. Leased, rented, or loaned equipment is governed by its separate agreement and does not become customer-owned merely through service payments.
For payment default, AvrinTech reserves the right to seek recovery of unpaid equipment on a case-by-case basis, to the extent permitted by the applicable agreement and law. Any repossession must use lawful procedures, including judicial process where required or permitted nonjudicial recovery without a breach of the peace. This provision does not authorize forced entry, trespass, or seizure of unrelated customer-owned property.
Required notices, rights relating to customer data, and any lawful disposition of recovered equipment must be respected. Proceeds, expenses, credits, and any remaining balance are handled under the applicable agreement and law; recovery does not permit a duplicate collection of amounts already satisfied.
Domains, transfers, and data
Domain registration, renewal, and transfer transactions may have registry or registrar restrictions and separate terms. Confirm the status and applicable conditions before requesting a change.
Before a service ends, agree on any required export, handover, transfer, or recovery work. Data retention or recovery after termination should not be assumed. Any required access or transfer arrangements must be confirmed for the specific service.
Billing questions
Use the client portal or contact form for billing inquiries. Include the account, invoice or order reference, and the outcome you are requesting.
