Open a support ticket
Use the AvrinTech client portal to submit and track your request.
- Sign in to your client account.
- Select Open Support or Submit a Ticket.
- Choose the department that best matches your request.
- Enter a clear subject and describe the affected service, when the problem started, any error messages, and what you have already tried.
- Submit the ticket and keep its reference number. Add updates to the same ticket so the conversation stays together.
If you cannot sign in, use the Contact Us form on the website and explain that you need help accessing your account.
Useful information to include
- Your company name and affected domain or service.
- The number of users affected and how the issue impacts your work.
- Screenshots with passwords, payment details, and other sensitive information removed.
Never include passwords, MFA codes, recovery codes, or private keys in a ticket.
