Use your organization’s full work email address when signing in. Your Microsoft 365 account and your AvrinTech client portal account may have different passwords.
Before requesting help
- Record the exact error and which app or website shows it.
- Check whether you are being asked to use a work or school account rather than a personal Microsoft account.
- If Microsoft offers another verification method you previously registered, use that option when your usual phone or Authenticator is unavailable.
- If no registered method works, contact your organization’s administrator or AvrinTech if we manage your Microsoft 365 tenant.
Include your work email, affected device, approximate time, and whether you recently replaced your phone. We may need your organization’s authorized contact to approve account recovery.
Only approve sign-in requests you initiated. Never send passwords, one-time codes, recovery codes, or Authenticator QR codes in a ticket.
See Microsoft’s work-account verification troubleshooting for additional help.
