DNS directs a domain to services such as its website and email provider. A domain registration, a DNS zone, website hosting, and Microsoft 365 email can be managed by different providers.
Identify where DNS is managed
Check the domain’s authoritative nameservers and the provider responsible for them. Seeing records inside cPanel does not guarantee that cPanel is serving the live DNS zone. If the nameservers point elsewhere, changes may need to be made with that other provider.
Changing nameservers is a broader change than editing one record: confirm that the destination zone includes all required website, email, verification, and security records before proceeding.
Know which service the record affects
- A or AAAA: points a hostname to an IPv4 or IPv6 address.
- CNAME: makes one hostname an alias of another hostname.
- MX: identifies the servers that receive email for the domain.
- TXT: can hold service-verification or email-policy information.
If cPanel manages the authoritative zone and the feature is available, its Zone Editor can manage supported records. Do not delete unrelated records to add a new service.
Plan a controlled change
- Record the existing values and obtain the exact replacement values from the relevant provider.
- Identify which services might be affected and agree a change window.
- Confirm a rollback plan with the person managing DNS.
- After the change, test the affected website or email service. Cached records may remain in use until their cache lifetime expires; there is no universal completion time.
Ask AvrinTech to review the request
Include the domain, DNS provider, requested record name and type, current and new values, business purpose, and preferred timing. Tell us about existing Microsoft 365 email or other services using the same domain. Do not attach registrar passwords or API secrets.
Further guidance: cPanel: Zone Editor.
